Shipping & Returns
Shipping
However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.
If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs,
Returns
My product is faulty:
If your product develops a fault within 14 days, we'll always offer you the choice of an exchange or full
We only offer exchanges for items of the same price.
All exchanges and refunds will be processed within 24-48 hours from the date of receipt to Grenera
Exchanges will be shipped back to the customer according to our standard delivery times.
How do I return my product if faulty?
Please contact us and specifying the reason for the return.
Your product is damaged or you were sent the wrong product:
If your product arrives damaged or you were delivered the wrong product, we're happy to exchange or
It is within 14 working days from delivery date.
You have proof of purchase (order number, delivery note, bank statement).
We only offer exchanges for items of the same price. If the item you wish to exchange is of a different
All exchanges and refunds will be processed within 24-48 hours from the date of receipt to Grenera
Exchanges will be shipped back to the customer according to our standard delivery times.