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Payment Methods

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Credit Cards - Paypal Payment Gateway 

Our preferred payment method is by a secure VISA and MasterCard Credit Card transaction.
Your card number will be protected using industry-leading encryption standards.

Debit Cards - Paypal Payment Gateway 

We accept Visa and MasterCard Debit Cards where subject to bank availability.

Your card number will be protected using industry-leading encryption standards.

 

Online Banking & ATM Machine

Online banking transfers are accepted from: AmBank, Bank Islam, CIMB Bank, Hong Leong Bank, Maybank, Public Bank, RHB.

 

Please bank in money to this CIMB Bank Account :

 

Account Name : TRIPLE S LUXURY

Account No. : 86-0144446-6

Bank Name : CIMB Bank

 

Then SMS the bank in information to 014-9131050

SMS : Your Full NameIC No.Date & Time Bank in >grenera

Your purchased products will not be delivered until we have this confirmation of payment. 

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Your purchased products will not be delivered until we have this confirmation of payment. 


 Shipping & Returns 

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Shipping 
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Grenera.my aims to deliver within the time agreed upon at purchase, as mentioned on the product page.
However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.
If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs,
damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection,
carrier service may leave a card giving you instructions on either re-delivery or collection from the carrier.
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Returns
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My product is faulty:


If your product develops a fault within 14 days, we'll always offer you the choice of an exchange or full
Grenera.my Credit refund, provided you have your proof of purchase (order number, delivery note,
bank statement).
We only offer exchanges for items of the same price.
All exchanges and refunds will be processed within 24-48 hours from the date of receipt to Grenera.my .
Exchanges will be shipped back to the customer according to our standard delivery times.
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How do I return my product if faulty? 

Please contact us and specifying the reason for the return.
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Your product is damaged or you were sent the wrong product: 

If your product arrives damaged or you were delivered the wrong product, we're happy to exchange or
refund at our discretion as long as:

It is within 14 working days from delivery date.
You have proof of purchase (order number, delivery note, bank statement).
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We only offer exchanges for items of the same price. If the item you wish to exchange is of a different
price, you will need to return the original item and place a new order using your store credit.
All exchanges and refunds will be processed within 24-48 hours from the date of receipt to Grenera.my .
Exchanges will be shipped back to the customer according to our standard delivery times.